Privacy Policy

Trainex (“Trainex.ca”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information through our website and services.

By using our Website and Services, you consent to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Personal Information is data that can identify you directly. We may collect:

• Name
• Email address
• Phone number
• Billing/payment information
• Account login credentials
• Communication preferences

You provide this when you:

• Register an account
• Subscribe to newsletters
• Complete contact or support forms
• Make a purchase

1.2 Non-Personal Information

Non-Personal Information cannot directly identify you. We collect:

• Browser type
• Device information
• IP address
• Usage analytics
• Cookies and similar technologies

2. How We Use Your Information

We use the information to:

• Provide, operate, and improve our Services
• Process transactions
• Communicate with you (updates, newsletters, support)
• Personalize user experiences
• Detect fraud and maintain security
• Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar technologies to:

• Recognize your device
• Improve performance
• Analyze trends and user behavior

You can manage cookie preferences via your browser settings, but disabling cookies may affect functionality.

4. Sharing Information

We may share your information with:

• Service Providers – Payment processors, hosting partners
• Legal Authorities – If required by law
• Business Transfers – In event of merger, acquisition, or sale

We do not sell your personal information to third parties for marketing.

5. Data Retention

We retain your information as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

After that, data is securely deleted or anonymized.

6. Security

We implement administrative and technical safeguards, such as:

• Secure servers
• Encrypted transmission (SSL/TLS)
• Access controls

However, no online system is 100% secure. We cannot guarantee absolute protection.

7. Your Rights

Depending on your location you may have:

• Access to your data
• Right to correct or update
• Right to delete
• Right to object to processing
• Right to data portability

To exercise these rights, please contact us at privacy@trainex.ca.

8. Children’s Privacy

Our Services are not directed to children under 13 (or higher age based on local laws). We do not knowingly collect personal information from minors.

9. International Transfers

Your information may be transferred to and processed in countries with different privacy laws than your own. We take safeguards to protect your data in such transfers.

10. Updates to Privacy Policy

We may update this Policy. We will notify you via the Website or email. Continued use signifies acceptance of changes.